Shipping policy

Shipping Policy

This policy covers how and when we ship LumoLux orders. If your question isn't answered here, email support@lumolux.store.

Where we ship

We currently ship to addresses within the United States only, including all 50 states. We are not shipping internationally at this time.

Shipping rates

Standard shipping is a flat USD $12.00 per order, regardless of how many items you buy. The exact rate is shown at checkout before you complete your purchase. There are no handling fees or surcharges added afterwards.

Order processing

Orders are processed within 1–2 business days. Orders placed on weekends or public holidays begin processing on the next business day. You'll get a confirmation email when your order is placed, and a second email with tracking as soon as it ships.

During launches, promotions or batch releases, processing can take longer. If we expect a significant delay on your order, we'll contact you directly rather than leave you guessing.

Delivery estimates

Once dispatched, standard shipping typically arrives within 3–7 business days depending on your location. Transit time starts when the order leaves our facility, not when you place it.

Delivery estimates are provided by the carrier and are estimates only — they are not guaranteed delivery dates. Weather, carrier backlogs and peak periods can extend them.

Tracking your order

We'll email you a tracking number when your order ships. Please allow up to 48 hours for tracking to become active on the carrier's system. If your tracking hasn't updated after 5 business days, contact us and we'll chase it up with the carrier.

your tracking hasn't updated after 5 business days, contact us and we'll chase it up with the carrier.

Shipping address accuracy

Please double-check your delivery address at checkout — we ship to the address exactly as entered. We can't reroute a parcel once it's been dispatched, and we can't take responsibility for orders delivered to an incorrectly entered address.

If a parcel is returned to us as undeliverable, we'll contact you to arrange redelivery at your cost, or issue a refund less the original shipping charge.

Delayed, lost or damaged shipments

If your order hasn't arrived within 10 business days of the estimated delivery date, email support@lumolux.store with your order number and we'll open an investigation with the carrier.

If your order arrives damaged, keep the packaging and send us photos of both the item and the outer box within 7 days of delivery. We'll arrange a replacement or a full refund — your choice.

Missing or incomplete orders

Multi-item orders may occasionally ship in separate parcels and arrive on different days. If an item is missing from a delivered order and there's no further tracking showing, contact us within 7 days and we'll sort it out.

Returns

Every LumoLux kit is covered by our 30-day money-back guarantee. See our Returns & Refunds policy for full details.

Contact

LumoLux
131 Continental Dr, Suite 305
Newark, DE 19713
United States
support@lumolux.store